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A link has directed you to this review. Its location on this page may change next time you visit. I respond with asking what I need to do next. Fantastic, so I drive down the street and park in the lot and while in the lot I call Asurion to get things started. So go home and call Verizon. She offers to call me back and what would be a good time? I get the change made and she never calls me back.
So I wait until the next day to call in again. I tell him this and he asks if I can go to the local library or coffee shop and use their WiFi as if the WiFi is the problem. He wants me to take my work computer to a public place, attach to a public WiFi never gonna happen and see if the blocked site will work now. I thank him for his time and end the call. I call Asurion and they send me back to Verizon. Girl 2 listens to my story thus far and tells me we need to go thru some troubleshooting steps. She begins with the troubleshooting steps.
I demand that she transfer me to someone who can tell me what I need to do to cancel my service. She puts me on hold and never comes back. He orders the replacement phone without hesitation, and then, as a matter of goodwill begins to credit my account for stuff — for which I am grateful and appreciative and I tell him so. At some point in this call I ask his name. It is Oshea and it was his call and his call alone that allowed you to retain my account for another month.
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The replacement phone arrives a few days later. So now, I have a replacement phone in hand and my broken phone in hand and I head to the Verizon store to see about getting the stuff on broken phone transferred to replacement phone.
Make no mistake, this decision not because the actual cell service is bad. Even your chat service sucks. It takes too much time to get to an actual person — assuming they are actual persons. Please note that I gave them one star because this wouldn't post without a choice. They wouldn't allow zero starts to be checked. Basically I was told that I was to be getting a monthly credit in 2 months which never happened. After my 52nd call a year later, month after month they agreed that they will get me the payment for the 2 phones. I got a credit on the bill but I still owed them according to them for this month Little did I know that I was still supposedly ended up being at They play with the numbers.
They charge you extra. They basically will steal your money any way they can. So whatever you are supposed to get as a credit on your phone bill is a scam. It's too much of my time to bear, they end up charging you anyways so be aware of this scam, look every month and you will understand what I said. Thank you. I was with Sprint for ten years and always had billing issues but liked their Apple iPhone upgrades so I stayed until I kept hearing about Verizon and their great service.
I got two Apple upgrades and his service was amazing. It was a week ago and he still checked in to see if my family needed anything. I was a loyal client of Verizon for 13 years. Ye they cost significantly more than the other carriers but I stayed with them year after year after year because of their superior customer service, and they had good coverage. Something has changed in the past two years and their customer service is nothing short of horrible.
When I call to speak with a live person, the wait times are over 40 minutes and I have to go through round after round of automated prompts. They had so much difficulty switching my lines over to my business.
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Ultimately - I had to pay off all my phones in order to be able to do this Ok, no one, not even Verizon is perfect. I let it go and moved on. Next I tried to order new phone for a new line I was trying to open for my business - should have been a slam dunk for new business and new line for them. I ordered the phones to be delivered to my local Verizon branch.
I made the half hour trip out to my mall Kahala Mall.
The phones weren't there. Ok Verizon store reps, now was your time to shine. Make things right like you guys have always done before, be the Verizon I remember. They were professional enough and apologetic, but since it was now two days past the end of the month, there was NO WAY they could honor the promotion. Verizon Wireless is offering same day delivery in select markets! Paste the code into the "Promo Code" box on the checkout page, then hit "Apply" to save on your qualifying purchase.
Discounts will automatically appear on the store page. Click the "Shop Now" button to start your order. Print out your coupon, or bring it up on the Groupon app, and present it to the cashier. Coupon Alerts Never miss a great Verizon Wireless coupon and get our best coupons every week! Share these coupons. Online In-Store. Coupon Verified! Use Online or. Promo Code. Get coupon code. See sale. With Groupon Coupons, saving on your next Verizon Wireless phone or service plan is easy: just click on one of the Verizon Wireless promo codes or offers on this page.
These telecommunications coupons can also help you nab great discounts on smartwatches, cameras, speakers, headphones, gaming gear, and more. Since being founded in , Verizon Wireless has innovated its way to the top of the service-provider industry.